Responsible Gaming at tl99 —
Play Safe, Stay in Control

1. Our Commitment to Safe Play

At tl99, we serve players from across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that our platform is used by a diverse community, and we take our duty of care to every one of those players seriously. Responsible gaming is not an afterthought at tl99 — it is a core operational commitment.

Our responsible gaming framework is built around three principles: prevention, intervention, and support. We aim to prevent problem gambling by providing clear information and practical tools before issues arise. Where our monitoring systems detect early warning signs, we intervene proactively. And when a player needs help, we connect them with trained support resources quickly and without judgement.

Every tl99 employee whose role touches the player experience receives training on responsible gaming recognition and response. This includes our live chat support agents, our account management team, and our fraud and security analysts. The culture of responsible gaming at tl99 starts with the people who build and operate the platform every day.

We also recognise that gambling carries real risks, and we do not shy away from communicating those risks honestly. The information on this page is designed to give every tl99 player — whether a casual weekend bettor or a daily user — the knowledge and tools they need to stay in control of their gambling at all times.

2. 18+ Age Restriction Policy

Why Age Verification Matters

Underage gambling poses serious risks to young people, including the development of addictive behaviours at a formative stage, financial harm, and negative impacts on education and social development. tl99 is committed to ensuring that minors cannot access the platform under any circumstances.

Our Age Verification Process

All tl99 players are required to submit a valid government-issued identity document — such as their National Identity Card (NID), passport, or birth certificate — before withdrawal privileges are activated. Our verification partner cross-references submitted documents against official records to confirm that every player is at least 18 years of age. Players who have not completed verification may play with deposited funds but cannot withdraw winnings until their age and identity are confirmed.

Protecting Young People in Your Household

If you share a device with younger family members, we strongly encourage you to take the following steps to prevent underage access to the tl99 platform:

• Log out of your tl99 account after every session on any shared device.
• Never save your tl99 login credentials in a browser on a shared device.
• Use device-level parental controls to restrict access to gambling websites.
• Keep your tl99 account password confidential — do not share it with children or younger siblings.
• Consider using a dedicated personal device for tl99 that is not accessible to minors.

3. Recognising Problem Gambling

Problem gambling is a condition in which gambling behaviour disrupts a person's personal life, finances, mental health, or social relationships. It can develop gradually over time, often without the person affected recognising the warning signs until significant harm has already occurred. Early recognition is the most effective form of protection.

Warning Signs to Watch For

• Chasing losses: Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes to recover deficits faster.
• Gambling beyond your means: Spending more on gambling than you can comfortably afford, including using money set aside for rent, food, bills, or family needs.
• Preoccupation with gambling: Spending significant time thinking about past gambling sessions or planning future ones, even when engaged in other activities.
• Inability to stop: Feeling unable to walk away from a gambling session even when you intended to, or being unable to reduce how often or how much you gamble despite wanting to.
• Hiding gambling activity: Lying to family members or friends about how much time or money you spend gambling, or hiding account access and transaction records.
• Borrowing to fund gambling: Taking loans, using credit, or borrowing money from friends and family specifically to fund gambling activity.
• Emotional dependency: Using gambling as a primary way to cope with stress, anxiety, depression, boredom, or difficult life events such as job loss or relationship problems.
• Neglecting responsibilities: Missing work, family, or social commitments because of gambling activity, or experiencing a decline in performance at work or school as a result.

A Simple Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, consider reaching out to our support team or using one of the self-management tools described in the sections below.

1. Have you ever gambled with money you needed for essential expenses?
2. Have you ever tried unsuccessfully to cut back or stop gambling?
3. Has a family member, friend, or colleague ever expressed concern about your gambling?
4. Do you feel restless or irritable when you are unable to gamble?
5. Have you ever borrowed money or sold possessions to fund gambling?
6. Have you ever felt the need to keep your gambling activity secret?

4. Responsible Gaming Tools

tl99 provides a comprehensive suite of responsible gaming tools that are available to all players at any time, free of charge, and accessible directly from your account settings. You do not need to justify or explain your reasons for using any of these tools — they are there for your benefit and can be activated at any point.

How to Access Your Responsible Gaming Settings

5. Self-Exclusion Programme

Self-exclusion is the strongest individual responsible gaming tool available on the tl99 platform. It allows you to completely lock your account for a defined period of time — removing your ability to log in, deposit, or place any bets. Self-exclusion is the right choice when you feel you need a complete and enforced break from gambling, rather than relying solely on your own willpower to stay away.

Available Self-Exclusion Periods

• 6 months — A medium-term exclusion for players who need a significant break to reassess their relationship with gambling.
• 1 year — A longer-term exclusion for players who want an extended period away from the platform.
• 5 years — A long-term exclusion appropriate for players who recognise a serious problem and want firm protection over an extended period.
• Permanent (Lifetime) — An irreversible exclusion for players who wish to permanently close their tl99 account and never return. This cannot be reversed under any circumstances.

What Happens During Self-Exclusion

• Your tl99 account is locked and you will be unable to log in.
• All active bets will be settled in the normal course; open positions will not be voided.
• Your account balance at the time of exclusion will be held securely and returned to you upon request after your exclusion period ends.
• tl99 will remove you from all marketing and promotional communications for the duration of your exclusion.
• You will not be able to create a new tl99 account during your exclusion period. Any attempt to register a new account using the same identity will result in immediate closure of that account.

How to Request Self-Exclusion

You can request self-exclusion through the "Responsible Gaming" tab in your Account Settings, or by contacting our support team directly via live chat or email. For immediate assistance, email [email protected] with the subject line "Self-Exclusion Request" and our team will process your request within 24 hours.

6. Deposit and Loss Limits

Deposit and loss limits are practical, flexible tools that allow you to define exactly how much money you are comfortable putting into your tl99 account and how much you are willing to lose over a given time period. Setting these limits before you start playing — rather than after — is one of the most effective ways to keep gambling within your personal budget.

Deposit Limits

A deposit limit caps the total amount of BDT you can add to your tl99 account within a specified rolling period. You can set limits across three timeframes:

• Daily deposit limit — Maximum BDT you can deposit in any 24-hour period.
• Weekly deposit limit — Maximum BDT you can deposit across any rolling 7-day window.
• Monthly deposit limit — Maximum BDT you can deposit in any calendar month.

Once your chosen limit is reached, the tl99 platform will decline any further deposit attempts for the remainder of that period, regardless of your payment method. Deposits via bKash, Nagad, Rocket, Upay, and all other supported payment channels are subject to the same limit.

Loss Limits

A loss limit caps the total net loss you can sustain within a given period. If your losses reach the threshold you have set, tl99 will suspend your ability to place further bets until the period resets. Loss limits are calculated on a net basis — if you win and then lose, only your net loss counts toward the limit.

Increasing vs. Decreasing Limits

7. Time-Out and Cooling-Off Periods

A time-out is a shorter-term voluntary break from the tl99 platform. Unlike self-exclusion, a time-out is designed for players who simply want to pause their gambling activity for a brief, defined period — perhaps after a losing run, during a stressful week, or simply as a healthy habit of stepping back and reassessing.

Available Time-Out Durations

• 24 hours — A short overnight break to reset after an intense session.
• 48 hours — A weekend break to step away and recharge.
• 7 days — A weekly break to gain perspective on your recent gambling activity.
• 30 days — A full calendar-month break for a more substantial reset.

What a Time-Out Does

During a time-out period, your tl99 account remains open but all deposit and wagering activity is suspended. You will not be able to deposit funds, place bets, or join any active game sessions. Your existing account balance remains untouched and will be accessible once the time-out period expires. Any pending withdrawals will continue to be processed normally during your time-out.

Reality Checks

In addition to formal time-out periods, tl99 offers an optional reality check notification feature. When enabled, this feature sends you a pop-up notification at intervals you choose — for example, every 30 minutes or every hour — reminding you how long you have been playing and how much you have wagered in that session. Reality checks are a lightweight but effective tool for maintaining session awareness without needing to take a full break.

8. Getting Help and Support

If you believe that gambling is becoming a problem — for yourself or for someone you care about — the most important step is to reach out for help as early as possible. Problem gambling is a recognised condition, and effective support is available. You do not need to have reached a crisis point before seeking assistance.

tl99's own support team is available 24 hours a day, 7 days a week, and our responsible gaming specialists are trained to listen without judgement and to help you access the tools and resources that are right for your situation. Whether you want to apply a self-exclusion, discuss your deposit limits, or simply talk through your concerns, we are here to help.

Additional Guidance for Concerned Family Members

If you are worried about a family member's or friend's gambling behaviour rather than your own, tl99 can provide guidance on the options available. While we are unable to take action on another person's account without their consent in most cases, we can advise you on how to approach the conversation, provide educational resources, and in cases of genuine urgency, escalate your concern to our responsible gaming compliance team for review.

We encourage family members to approach the subject of problem gambling with patience and empathy. Confrontational approaches rarely lead to positive outcomes. Instead, focus on expressing concern for the person's wellbeing, sharing factual information about problem gambling, and making it easy for them to access help when they are ready to do so.